What is SocialPulse?

SocialPulse is a modern, AI-powered customer support platform that helps you manage tickets, automate responses, and deliver a seamless customer service experience across email, chat, and social platforms.

What Does This Integration Do?

When you connect SocialPulse, you unlock two-way data sync between your sales pipeline and support ecosystem.

• Auto-sync customer data between sales and support
• View active tickets and support status directly inside Gridify
• Enrich lead profiles with support history for smarter follow-ups
• Create support tickets from sales conversations
• Trigger sales sequences based on resolved tickets or escalations
• Collaborate better between sales reps and support agents in real-time

How It Works

• Connect SocialPulse in your Gridify account settings
• Authorize data sync (secure OAuth login)
• Map fields between contacts, tickets, and deal stages
• Customize triggers like “Ticket Resolved → Start Upsell Sequence”
• Collaborate in real-time with shared dashboards and ticket visibility

Requirements

• SocialPulse Pro or Enterprise plan

• SocialPulse Growth plan or above
• Admin permissions on both platforms

Get Started in Minutes

• Navigate to Integrations > GriDesk in your Gridify dashboard
• Click Connect and follow the authorization prompts
• Set up your data sync & triggers
• Start closing with full context